It is a requirement that all customers check the legal status of their chosen products before placing any order with us. Please read our Terms & Conditions for more details.
You should receive a tracking by e-mail directly from the carrier. Please contact us in case of no tracking in your mailbox 48 hours after the order status has changed to “Shipped”
*Not applicable to US customers due to different shipping method.
In this case, you will receive the tracking code from us by e-mail 1-2 weeks after the order status changes to “Shipped” Please contact us if there is no tracking after this time.
* Please note these delivery times are estimates only, and not guaranteed.
We ship all orders using discreet packaging. Every order is either heat sealed or vacuum packed.
In the unlikely event that you receive the wrong product, simply notify us so we can arrange an exchange it or offer store credit.
Due to the nature of the business, once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL.
If by any chance, your tracked order hasn’t arrived within 20 business days, you’ll qualify for a free reship. All reships are sent by standard mail with no tracking.. However, if the product has been confiscated by customs, due to you not checking the legalities correctly, you will not qualify for any reimbursement.
Please note that we DO NOT offer a reship service to several high risk countries. This is due to the higher proportion of customs confiscations, you order from these countries at your own risk.
When applying for a reship, you must show proof of the legality of the ordered products in the country of receipt.